The participants will be asked to perform the following tasks:
- Land on the website homepage and explore further by browsing for any special offers available at the moment.
- Logging in to the customer account. (account details to be provided to the participant before starting the usability study)
- Adding 5 items to the cart. (item list to be provided to the participants before-hand)
- Checking out with 5 items in the cart. (task can be stopped right at the payment gateway step)
The above-mentioned tasks will be tested with participants from each user group, to identify the elements or steps causing usability issues and to test the overall user experience.